I – Your Order (Ord.)
a) It is the customer's responsibility to verify whether the item(s) selected have dimensions suitable for the space where they are intended to be placed and whether the access routes to the destination location allow for their delivery.
b) Decorative props and accessories, specifically lamps and flowers, present in the settings and shown in the images on the website are not included in the price, unless expressly stated otherwise.
c) The color tones of the item(s) in the presented images may appear different from reality as a result of factors such as lighting at the time the image was captured and the particular characteristics of the materials, namely wood or leather tones, as well as other factors external to CASA MEDEIROS INTERIORES itself, such as, for example, the characteristics of your computer equipment.
d) The information provided by CASA MEDEIROS INTERIORES regarding the essential characteristics of the item(s) is prepared taking into account the technical descriptions shared by its suppliers, and the photographs illustrating the products sold, in strict compliance with the best market standards.
e) To formalize any order on the website www.casamedeirosinteriores.com, the Customer must register and provide the requested information as completely and accurately as possible.
II – Order Processing
a) The customer will receive an email confirmation of the order placed on the website www.casamedeirosinteriores.com, and after payment, will be informed of the expected delivery date. The email from CASA MEDEIROS INTERIORES contains the data regarding the desired item(s), with a summary, as detailed as possible, of their characteristics, the total value of the item(s), including fees and taxes, additional transport, assembly, delivery, postal, and other associated costs, specifically those for returns under the terms provided in clause III below in the case of item(s) that, by their nature, cannot normally be returned by post, as well as the method of payment, the expected delivery date and its mode, and other information that proves relevant and necessary.
b) The request made on the website www.casamedeirosinteriores.com will be converted into an order, and it will be processed only after effective payment of the total price indicated in the email received by the customer.
c) For all due and legal purposes, the date agreed upon and accepted by the parties as the one intended for the fulfillment of the order is the date stated in the email referred to in (a).
III – Right of Free Resolution of the Contract
a) For purchases made exclusively through our website www.casamedeirosinteriores.com, the legal regime provided for in Decree-Law no. 24/2014 of February 14 applies. Therefore, the customer has the right to freely resolve the purchase and sale contract entered into with CASA MEDEIROS INTERIORES up to the 14th calendar day after the day on which you, or a third party indicated by you other than the carrier, acquire physical possession of the item(s). In the event that the customer has ordered several items in a single order and the items are delivered separately, the period starts to count from the day after the day on which you, or a third party indicated by you other than the carrier, acquire physical possession of the last item. In the case of a contract regarding the delivery of an item consisting of several lots or parts, the period starts to count from the day after the day on which you, or a third party indicated by you other than the carrier, acquire physical possession of the last lot or part.
- b) To exercise the aforementioned right of resolution, the customer must communicate their decision to CASA MEDEIROS INTERIORES within the mentioned period in a clear and unequivocal manner, which can be done by letter to Alfredo Medeiros e Cristina, LDA, Avenida Alfredo Barros loja 1, 4714-213 Fraião, Braga, or through the telephone contact number 965381767 or email casamedeirosinteriores@gmail.com; when using the latter, the customer will receive confirmation of the receipt of the declaration of resolution within a maximum of 24 hours.
c) The customer must, within a maximum of 14 days after communicating their decision to resolve the contract, return the item(s) to CASA MEDEIROS INTERIORES; the costs of returning the item(s) as a result of exercising the right of free resolution are always the responsibility of the customer and to be borne by them.
d) In turn, and within the same period indicated in the previous paragraph, CASA MEDEIROS INTERIORES will reimburse the customer for the amount paid for the item(s) including delivery costs, with the exception of additional costs resulting from the customer's choice of a shipping method other than the least expensive normal shipping method offered by CASA MEDEIROS INTERIORES. This will be done through the same means of payment used in the initial transaction, unless otherwise expressly agreed. In any case, the customer will not incur any costs as a consequence of such reimbursement, but CASA MEDEIROS INTERIORES reserves the right to withhold the reimbursement until the item(s) are received or until the customer provides proof of return of the item(s).
e) The customer must keep the item(s) in such a way as to be able to return them in a new condition and in proper conditions of use, and must take care to inspect the nature, characteristics, and functioning of the item(s) so as not to exceed what is usually permitted in any commercial establishment. The item must be accompanied by all original packaging components, which must not be damaged, under penalty of being held responsible for the depreciation of the item.
f) The aforementioned right of the customer to freely resolve the contract does not apply to item(s) manufactured according to the customer's specifications or manifestly personalized, to item(s) that, by nature, cannot be returned or are liable to deteriorate, and to item(s) that, after delivery and by nature, become inseparably mixed with other items.
IV – Price
a) The sale prices indicated in the order confirmation email are valid between the date of payment for the order and the actual delivery date, regardless of any possible positive or negative variations in the sale prices and campaigns practiced for the same items during that same time interval.
V – Availability Date of the items
a) The expected delivery date of the item(s) is indicated in the email sent after the proof of payment for the order.
b) When the items are available for delivery, the customer will be contacted by the services of CASA MEDEIROS INTERIORES.
VI – Payment
CASA MEDEIROS INTERIORES provides the following payment methods for purchases on the website www.casamedeirosinteriores.com:
1. Bank transfer.
VII – Guarantee
a) Items sold by CASA MEDEIROS INTERIORES benefit from a 2-year guarantee for the end consumer and 6 months for professional use, starting from the date of purchase and/or delivery, if different.
If you notice any anomaly in the item during the guarantee period, you should communicate this information using one of the available contacts or directly at the CASA MEDEIROS INTERIORES store.
CASA MEDEIROS INTERIORES may, if it deems necessary, perform a preliminary assessment, with a technician traveling to the location where the delivery and/or assembly took place; in this case, the customer must make themselves available to receive them on a day to be scheduled according to the availability of our services.
VIII – Returns and Exchanges of Items
a) In the first 15 days after acquisition and if you are not completely satisfied with your purchase, you may exchange it for other items from our catalog, by presenting the purchase documents and provided that the item has not been assembled or used and is duly packed in the original packaging. The value will be credited to your customer account. In this situation, and if applicable, the costs inherent to transport will always be the responsibility of the customer.
- b) Exchanges are not accepted for textile items, display items, decorations, and mattresses if the packaging has been opened, as well as furniture made to measure or with alterations requested by the customer.
IX – Litigation and Responsibility
a) For any litigation arising from the application of these General Terms and Conditions of Sale, the court of the district of Braga shall be competent, with the waiver of any other.
Customer Support Service: 965381767 (Responsible for orders)
Hours:
Monday to Friday from 10:00 to 13:00 and from 14:00 to 19:00
Saturday from 10:00 to 13:00 and from 14:00 to 18:30 (Closed on Sundays and public holidays)